Privacy Policy, Terms of Service & Refund Policy

Privacy Policy

RAKSS Organic Farms ("RAKSS", "we", "us") sells PGS-certified organic pulses and a weekly vegetable box subscription, grown on our farms in Prakasam District, Andhra Pradesh and Sangareddy District, Telangana. This policy explains what information we collect when you use our website or app, why we collect it, and how you can control it.

Information we collect

• Contact & delivery details — name, phone number, email address, and delivery address, provided when you place an order, subscribe to the Veg Box, or send an enquiry.
• Order & subscription data — items purchased, quantities, prices, subscription plan and delivery schedule, and order status history.
• Payment data — we never see or store your card, UPI, or bank details. Payments are processed entirely by Razorpay, our PCI-DSS-compliant payment gateway. We retain only the payment ID, order ID, and amount needed to reconcile your order and issue refunds.
• Communications — messages you send us via the contact form, email, or WhatsApp.
• Basic technical data — standard server logs (IP address, request timestamps) kept for security and abuse prevention.

We do not use third-party advertising trackers or sell your data to anyone.

How we use your information

• To fulfil and deliver your orders and Veg Box subscription.
• To contact you about order status, delivery updates, or subscription renewals — by SMS, WhatsApp, email, or push notification if you've enabled them.
• To respond to enquiries and provide customer support.
• To process refunds and cancellations.
• To detect and prevent fraud or abuse of our ordering system.

Who we share it with

• Razorpay (payment processing) — receives what's needed to process your payment. See Razorpay's own privacy policy at razorpay.com/privacy.
• Supabase (our database host) — stores your order and account data securely on our behalf; Supabase does not use your data for its own purposes.
• We do not share your data with advertisers or data brokers. We disclose data to authorities only if legally required to.

Data retention

We keep order and subscription records as long as needed for accounting, warranty, and legal purposes (typically the current financial year plus 6 years, per Indian tax record-keeping requirements). You can ask us to delete enquiry/contact-form data that isn't tied to a completed order at any time.

Your rights

You can ask us to access, correct, or delete your personal data, or to stop receiving marketing messages, by emailing ramaraoare@gmail.com. We'll respond within a reasonable time, generally within 7 days.

Children's privacy

Our services are intended for adults placing household or bulk orders. We do not knowingly collect data from children under 18.

Changes to this policy

If we materially change how we handle your data, we'll update the "Last updated" date above and, where appropriate, notify you directly.

Terms of Service

Who we are

RAKSS Organic Farms grows and sells PGS-certified organic pulses and vegetables using Zero Budget Natural Farming (ZBNF) practices, and offers a weekly vegetable box subscription. Farm locations: Kavurivaripalem (Prakasam District, Andhra Pradesh) and Budhera Village (Sangareddy District, Telangana).

Orders

• Placing an order is an offer to buy; we confirm it once payment succeeds via Razorpay.
• Prices are shown in Indian Rupees (INR) and may change without notice; the price at the time of a completed payment is what applies to that order.
• We fulfil orders subject to stock and delivery-area availability. If an item becomes unavailable after you've paid, we'll contact you to substitute, adjust, or refund.

Veg Box subscription

• The Veg Box is a fixed-term weekly subscription (plan length and weekly price as shown at checkout).
• You're billed the full plan amount upfront at signup; deliveries then run weekly for the plan's duration.
• You can request to pause or cancel a subscription by contacting us. On cancellation, unused weeks are refunded to your original payment method — see the Refund Policy below.

Delivery

We currently deliver within the areas we serve around our Andhra Pradesh and Telangana farms; availability is confirmed at checkout. Delivery timelines are estimates, not guarantees, and can be affected by weather, harvest timing, or logistics.

Payments

All payments are processed by Razorpay. We do not store your card, UPI, or banking credentials. By paying, you also agree to Razorpay's own terms for the payment method you use.

Your conduct

Don't use the site or app to submit false order or payment information, attempt to bypass security controls, or misuse the contact/enquiry forms (e.g. spam).

Product quality & certification

Our pulses and produce are grown under PGS certification (Cert: 20250107115012) using ZBNF methods. Being a natural, minimally processed agricultural product, appearance, size, and moisture content can vary batch to batch.

Limitation of liability

We aim to deliver good produce reliably, but to the extent permitted by law, RAKSS is not liable for indirect or consequential losses arising from delayed delivery, stock unavailability, or use of our products beyond replacement or refund as described in our Refund Policy.

Changes to these terms

We may update these terms as our services evolve; continued use after an update means you accept the revised terms.

Governing law

These terms are governed by the laws of India, with courts in Andhra Pradesh / Telangana having jurisdiction over any dispute.

Refund & Cancellation Policy

One-time pulse & produce orders

• Before dispatch: you can cancel for a full refund by contacting us as soon as possible after ordering — WhatsApp is fastest.
• After delivery: because pulses and produce are consumable agricultural goods, we don't accept returns for change of mind. If an item arrives damaged, spoiled, incorrect, or short in quantity, contact us within 48 hours of delivery with a photo — we'll replace the item or refund it, our choice, at no cost to you.
• Approved refunds are issued to your original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank.

Veg Box weekly subscription

• You can cancel an active subscription at any time by contacting us.
• On cancellation, we refund the unused portion of your plan — the number of remaining weeks × your weekly price — to your original Razorpay payment method.
• Weeks already delivered are not refundable.
• Quality issues with a specific week's box are handled the same way as one-time orders (contact us within 48 hours for a replacement or credit).

How to request a refund or cancellation

Email ramaraoare@gmail.com or WhatsApp +91 9502543191 with your order number or the phone number used at checkout. We aim to respond within 24 hours.