This page explains how to delete your account with RAKSS Organic Farms, and what happens to your data. It applies to the RAKSS app (Android and iPhone) and to rakss.co.in.
Delete it yourself, in the app
- Open the RAKSS app and sign in.
- Go to the Profile tab.
- Tap Delete account and confirm. Your account is deleted straight away.
Or ask us to delete it
Email ramaraoare@gmail.com from the email address you signed up with, or call +91 95025 43191, and say “Delete my RAKSS account”. We’ll confirm it’s you and delete the account, generally within 7 days.
What is deleted
- Your account and sign-in (email address and password).
- Your saved details: name, phone number, delivery address and preferred delivery day.
- When you delete from the app, the order history and invoices saved on your phone are also erased from that phone.
What we keep, and for how long
- Past order and subscription records — including the name, phone number and delivery address given for each order — are kept for accounting, warranty and legal purposes, typically the current financial year plus 6 years (see Data retention in our Privacy Policy). Once your account is deleted, these records are no longer linked to any account.
- We never see or store your card, UPI or bank details. Those are handled by Razorpay under its own privacy policy.
If you have a running weekly basket subscription
An account with a prepaid weekly basket that is still running can’t be deleted until the subscription is cancelled, because the term has already been paid for. Call us on +91 95025 43191 and we’ll cancel it, sort out any refund due under our Refund & Cancellation Policy, and then delete your account.